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DollandTeddy.com FAQ

What do we do? | How does the order process work? | Sizing Recommendations
Production Time | Policies | Contact Information

 
What do we do?
We offer you the opportunity to customize unique original designs for your loved one and their best friend. You can drop their names or nicknames, their birth date, even their birth weight! Our shirts are sold by the size of your plush/doll. Please take time to measure your animal and check out our recommendations for a good fit. Have fun and get creative. If you don’t see something you need, email us and we’ll create something just for you in no time at all.

How does the order process work?
     1.  Decide if you want to buy a shirt for your teddy or doll, a shirt just for your young one or a set of shirts for that special child and
          their doll or teddy.
     2.  Choose from one of our beautiful full color designs and make it your own by adding your personal information in the areas
          provided.
     3.  You will be sent into our “Design Pod” where you drop in your personal information.
     4.  Click finish in the design pod and you are sent to our shopping cart. Here you choose your size(s) and the quantity you need to
          purchase and finish the buying experience. Choose your ship method and make sure your shipping destination is entered correctly.

Sizing Recommendations:  | Plush/Doll Shirts | Infant Shirts | Youth Shirts | Adult Shirts

     Plush/Doll Shirts
         
Small:  8”-13”.  Measures 4" from neck to bottom, almost 5 1/2" wide. Fits 8" to 13" bears, plush, stuffed animals and dolls
                      (depending on your critters dimensions). These mini T-shirts will also fit many dolls including Beanie Babies, Tiny Tears,
                      Berenguer, baby dolls, cloth dolls, Cabbage Patch Preemies, hard plastic and vinyl dolls.
 
          Medium:  11”-14”.  Measures 6" wide flat, 4 1/2" long from neck to bottom. Neck opening is 4" flat.They will fit a variety of 11" to
                      14" stuffed animals, bears and plush (may fit other size bears - please check measurements). These fit Cabbage Patch
                      Preemies, Bitty baby, 14" Berenguer Lots to Love plus many other dolls.

          Large:  14”-17”. Measures 7 to 8” wide flat, 5" to 5 1/2 long from neck to bottom. Neck opening is 4 1/2" flat. Will also fit 15”
                      plush animals and a variety of 19” dolls. Fits Cabbage Patch Kids, Build a Bear, and other stuffed animals in that size
                      range.

          X-Large - wider neck:  13”-15”. Measures 6” wide flat, 6” long from neck to bottom. Neck opening is 5” wide flat. Will fit up to
                      15” plush animals and a variety of 19” dolls. Fits Cabbage Patch Kids, Build a Bear, American Girl dolls, Fur Real Friends,
                      the large size and others in that general size range. Great for those with harder heads that don’t give as much as a plush
                      animal to squeeze through the neck.

     Infant Shirts
         
All 100% cotton – Newborn, 6 months, 12 months, 18 months.  Pretty true to size.

     Youth Shirts:
          All 100% cotton – 2T, 3T, S (6/8), M (10/12), L (14/16), XL (18/20). Pretty true to size. Our Youth XL is about the same as an
          adult small, just a bit shorter.

     Adult Shirts:
          All 100% cotton – S, M, L, XL, XXL. Pretty true to size, maybe even generous.

Production Time
Generally, you can place your order before 2:00 pm (CST) in the afternoon, and expect it to leave our loading dock within 3-5 business days. If you require faster service, put that information in the comment section of your order, and we will contact you to make sure we can meet your needs. No rush charge for faster service, if production schedules allow.

Policies
We have a Proof, Pay and Receive Policy. You create your design, proof it to insure it looks just like you wish it to, then sit back and wait to receive it at your door – or to be delivered to the door of your choice! We guarantee your satisfaction. If you receive a defective garment, or we make a mistake in the printing process, please let us know and we will replace it for free. You can even keep the mistake - it is one of a kind, also! We ship by UPS Ground, unless you request otherwise. Our rates are set at just what we pay and we get nice low rates due to the volume of packages we ship out daily.

Contact Information
     DollandTeddy.com a VictoryStore.com Company
     5200 SW 30th St.
     Davenport, Iowa 52802
     Phone:  (866) 241-2295
     Fax:  (866) 884-4446
     Email:  info@victorystore.com

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5200 SW 30th St.
Davenport, Iowa 52802
(866) 241-2295 * (563) 884-4446 (Fax)